Your first line of response
Resolve order issues without redirection, ensuring first-time buyers become repeat customers.
Automated end-to-end resolution, once and for all
Resolve Order Issues Quicker
Automate resolution on hundreds of retail and e-commerce order issues, quickly slashing ticket volumes and cutting overhead costs.
Returns Made Easy
Enhance the returns/exchange process with flexible options. Provide store inventory, drop-off locations, and more to simplify the experience.
Turn Service Interactions into Revenue
Transform service moments into sales, providing contextual "in-the-moment" recommendations. Seamlessly combine service alerts and conversational assistance across channels to drive revenue.
Instant Order Tracking
Provide real-time shipping and WISMO (Where Is My Order) updates directly from fulfillment feeds for detailed in-app order tracking.
Delight After Delivery
Enable opt-in/opt-out notifications for post-delivery customer contact. Offer promotions, subscribe-and-save, and loyalty program enrollment at your chosen intervals to foster retention.
Trusted by Top Retail Brands
“PacSun, together with Linc, is poised to set a new standard in customer experience across eCommerce and digital retail, outpacing their competition in providing unparalleled customer satisfaction.”
Shirley Gao
Chief Information Officer, PacSun
"Before Linc, consumer complaints and CSAT scores were our top issues, now – it doesn’t even make our weekly concerns list.”
Shiv Dutt
VP Customer Experience & Innovation, Pampered Chef
"Linc is a true innovation partner. They not only understand technology and AI, they helped us build our own automation roadmap and execute it."
Carolina Servigna
Director of Technology, PureFormulas
