Continuous Conversations Across Channels
Never lose historical context on past conversations, even when they exist across multiple channels, and foster customer relationships.
Unified Context, Multiple Channels
Connect all your customer interactions across webchat, email, social media, SMS, Amazon Alexa, and more. Cultivate relationships that ensure your customers get the answers they need, even if they seek them across various channels.
Holistic, Omni-Channel Support
Create a truly omni-channel support experience by giving customers the help they need in the moment. Enable them to ask a product question, start a return, or open a support ticket right from in-store displays, mailers, or more.
Chat, Just Like That
Quickly deploy automated chat with a turn-key approach that lets you set up as many or as few channels as needed. Get started with a new conversation channel in days, not months.
Email Inquiries, Resolved
Swiftly evaluate new cases via email and instantly resolve customer inquiries that qualify at a 95% success rate.
Drive Loyalty with Push Notifications
Drive adoption of subscription and loyalty programs with push notifications, blending multiple channels to increase enrollment rates.
Trusted by Top Retail Brands
“PacSun, together with Linc, is poised to set a new standard in customer experience across eCommerce and digital retail, outpacing their competition in providing unparalleled customer satisfaction.”
Shirley Gao
Chief Information Officer, PacSun
"Before Linc, consumer complaints and CSAT scores were our top issues, now – it doesn’t even make our weekly concerns list.”
Shiv Dutt
VP Customer Experience & Innovation, Pampered Chef
"Linc is a true innovation partner. They not only understand technology and AI, they helped us build our own automation roadmap and execute it."
Carolina Servigna
Director of Technology, PureFormulas
