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Linc helps retail and e-commerce enterprises create delightful customer experiences through better chat conversations, automation that quickly resolves order issues, and enhanced buying experiences that drive loyalty and retention.
Our AI models recognize hundreds of retail and e-commerce shopping needs to help your customers get the help they need, faster.
Resolve customer issues faster than ever thanks to our pre-trained AI, which can understand even the most nuanced retail questions with a mastery of industry terminology out-of-the-box.
No configuration needed for your most common customer asks.
Our AI has been trained on LLMs to deeply understand retail and e-commerce FAQs, shopping needs, and buying behavior.
Thanks to generative AI, Linc activates your knowledge base to offer better self-service options while also helping your agents address tough customer concerns when needed.
Linc takes care of your purchasing, returns/exchanges, and support workflows without any manual configuration, taking over the heavy lifting of implementing chat automation.
Our AI models then apply inference intelligence to find order info based on past interactions and take steps to meet a shopping need or resolve a friction point.
Our AI models recognize nuanced product details like color, style, quality, and more to provide consultative selling and order support.
Linc learns from your largest product catalogs on its own, constantly deepening its domain knowledge with zero manual training.
Our resolution engine automates back-end processes for better operational efficiency and your front-end processes to help shoppers manage their order issues easily.
Since our resolution engine easily integrates with your internal systems, Linc lowers your implementation costs, reduces your tech stack requirements, and fast-tracks your organization’s digital transformation.
Create specific use cases for new collections, programs, and business processes with our automation builder.
Design unique conversation flows for your loyalty programs to clearly articulate your mission and exercise control over the brand experience.
Resolve customer issues faster than ever thanks to our pre-trained AI, which can understand even the most nuanced retail questions with a mastery of industry terminology out-of-the-box.
No configuration needed for your most common customer asks.
Our AI has been trained on LLMs to deeply understand retail and e-commerce FAQs, shopping needs, and buying behavior.
Thanks to generative AI, Linc activates your knowledge base to offer better self-service options while also helping your agents address tough customer concerns when needed.
Linc takes care of your purchasing, returns/exchanges, and support workflows without any manual configuration, taking over the heavy lifting of implementing chat automation.
Our AI models then apply inference intelligence to find order info based on past interactions and take steps to meet a shopping need or resolve a friction point.
Our AI models recognize nuanced product details like color, style, quality, and more to provide consultative selling and order support.
Linc learns from your largest product catalogs on its own, constantly deepening its domain knowledge with zero manual training.
Our resolution engine automates back-end processes for better operational efficiency and your front-end processes to help shoppers manage their order issues easily.
Since our resolution engine easily integrates with your internal systems, Linc lowers your implementation costs, reduces your tech stack requirements, and fast-tracks your organization’s digital transformation.
Create specific use cases for new collections, programs, and business processes with our automation builder.
Design unique conversation flows for your loyalty programs to clearly articulate your mission and exercise control over the brand experience.